No Access: The Need for Improved Language Assistance Services for Limited English Proficient Asian Tenants of NYCHA

Summary

September 15, 2015
This report, released in partnership with CAAAV: Organizing Asian Communities, reveals significant gaps in the provision of language access services to limited English proficient (LEP) Asian tenants of the New York City Housing Authority (NYCHA). Tenants are not connected with NYCHA to receive interpretation or translation for crucial housing matters, are unable to request repairs or navigate the repairs process in the languages they speak, and must turn to family and friends for the assistance they should be receiving from NYCHA.

The report details recommendations to reform NYCHA’s systems and services to give LEP Asian tenants genuine, meaningful access to critical information about their housing, and to allow them to participate more fully in the broader NYCHA community.

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Read the full report.
Executive Summary: English, Bangla (বাংলা), Chinese (中文), Korean (한국어)

Media Coverage

What if You Couldn’t Talk to Your Own Landlord?, The Nation, September 15, 2015
Asian immigrant NYCHA tenants struggle to get translation aid for basic repair request, NY Daily News, September 15, 2015
Report Finds Non-English-Speaking NYCHA Tenants Get Lost in Translation, Observer, September 15, 2015
Asian Tenants Need More Language Services From NYCHA: Report, DNAinfo, September 15, 2015

 

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